Shipping policy

Shipping Policy

Delivery Timeframe

  • We deliver nationwide via Aramex Store‑to‑Door.

  • Orders are typically delivered within 8–11 business days after dispatch.

  • Business days exclude weekends and public holidays.

Delays & Liability

  • While we strive to meet the stated delivery times, unexpected delays may occur due to courier operations, weather, or other factors outside our control.

  • In line with South African law, we are not liable for delays caused by third‑party couriers once the parcel has been handed over to Aramex.

  • Customers will be notified if significant delays occur.

Shipping Costs

  • Shipping fees are calculated at checkout and are non‑refundable once the order has been dispatched.

Tracking

  • Once your order is shipped, you will receive a tracking number to monitor your delivery through Aramex.

Incorrect Address / Failed Delivery

  • Please ensure your delivery details are correct. We cannot be held responsible for failed deliveries due to incorrect addresses provided by the customer.

  • If a parcel is returned to us due to incorrect details, the customer will be responsible for re‑shipping costs.